Return & Refund
1. What’s your return policy ?
We have an easy return policy and accept returns within 7 days from the date of delivery for most of the items. If you are unhappy with the products you can raise a request by calling us on +91 11111 11111 or whatsapp us on the same number. Please note, the amount will be refunded for the returned items only.
Note- *Returns are not applicable on sale/offers like Black Friday, Festive sale*
2. How to return the order?
If you are unhappy with the products we are happy to help you.
Go to the ‘Me’ section from the home page> Select the order/product you want to return > Select the appropriate reason for returning the product> Submit the request. Please note you will be notified via WhatsApp once the return is generated.
3. Why have I not received my refund even after the product was picked up?
COD refund: Once the product is picked up your refund will be initiated within 3 to 5 business days via a payout link. The payout link would be sent to your registered phone number via a normal text. You will have to just fill in your bank account details or UPI details and the refund will reflect immediately.
Prepaid Refund: Once the product is picked up your refund will be initiated within 3 to 5 business days to your original mode of payment
4. Return Window Exceeded
We will not be able to accept this return as the return window has been closed for any order. We have 7 days of easy return and would request you to apply for the return within this period for fair usage of our policies.
5. Exchanging my product
We do not have the facility to exchange the products for change in size or color. We may have this facility in future and when we do, we will update you. If you want to change your product, you can apply for return and refund and place a new order for the bigger/smaller size or different color depending on the reason you want to exchange the item for.
ORDER RELATED
1. How to place an order?
Hey there! To place an order , Add the products you like to cart > Enter your details > Make the payment. And your order is placed!
2. What are the different types of payment?
For your ease, we have various modes of payment. You can use UPI/Credit & Debit Cards/Net Banking to place an order. We also have COD feature available feel free to explore the same.
(Please Note: For all orders an additional shipping fees of 49 rupees will be applied which is non refundable.)
3. Can I change/modify my shipping address after placing an order?
Yes, you can change your address before the order is shipped depending on the availability of services to your revised location. If we do not have services in your location, we would not be able to change the address. Please contact our support team at +91 11111 11111 if you wish to change the address before the order is shipped.
4. How to cancel my order ?
On sale days (like black friday, Festive sale), orders can’t be cancelled.
For COD orders, Orders once placed are confirmed and hence cannot be cancelled. We give a lot of time and our hearts to curate these pieces for you. Please place the order once you are sure.
For prepaid orders, You can cancel the order in here.
DELIVERY RELATED
1. I still haven’t received my order. Where is my order?
Hey there! Our standard delivery timeline is between 10-15 business days, which includes the order processing time and delivery time. It may vary slightly depending on the location. Please allow us this period to deliver your order and we promise you it’s gonna be worth the wait.
2. Why is there a delay in the delivery?
If it is taking more time than expected to deliver your order, there is a possibility that we unfortunately have some logistical issues due to which your order was not able to be delivered to you on time. Again, this happens very rarely and only for a very few products which come from an international warehouse. We are really apologetic for the same but we request you to please give us 5-7 days more and we shall be taking care of this. We promise you it’s going to be worth the wait.
3. My order got cancelled, why?
We strive to deliver the complete order in the same way you have placed and to absolute perfection so it makes you not only look good but feel good. However, sometimes due to high demand for a product, it can potentially become out of stock more quickly than we imagine and sometimes we might have to cancel due to quality issues etc. Please be assured that this happens very rarely and we are constantly improving our processes to help make your experience pleasant with us.
4. What is a split order?
When you select a few products from “Fast” delivery and few from “Standard” delivery under one order, the order will be split into 2 different shipments after the order is placed. You will be making the payment together for all the products but since the delivery timelines are different, the order will be delivered separately.
5. Why did the attempted delivery fail?
There may be different possible reasons for the delivery to fail while attempted by courier partners.
1.Wrong and incomplete address
2.Consignee Unavailable/Incorrect Phone Number
3.Entry Restricted Area
4.No payment made during delivery (For COD Orders)
5.Consignee moved/shifted Please note, the order will be returned if the delivery fails on 3 attempts.
OTHER QUERIES
1. Feedback/Suggestions
We would love to hear your feedback/suggestions about our products and would be happy to help in case of any complaints. Please call /write to us on our whatsapp +91 11111 11111 and we shall take it forward.
2. Collaboration with Arise
We are always on the lookout for collaborations. For any collaborations, please reach out to us on our instagram @arise. Looking forward to collaborating with you!
3. Careers with Arise
We are so glad to hear that you would like to be a part of our team. We request you to keep an eye out for all the available vacancies, on our Linkedin ARISE. Apply on the job page and if you’re a match, someone from our hiring team will reach out to you!